Overall enjoyed the hot tub, service is horrible. Walls are thin, housekeeping never bothered to come back and clean room even when specifically told by the front desk manage that they would. Then was told it was my fault that I was in the room when they came by, even after I specifically asked that they come back in 20 minutes and was told they would by management. Not impressed, there are better motels in Jackson.
Great rooms, polite and skilled housekeeping. We stayed for four nights and on the last night had an issue at midnight. Security helped us out quickly and they discounted us appropriately for the issue. Very well handled.
Suite was great, pool and spa were wonderful in the snow. Exterior of hotel was run down but the interior accommodations were fine (although decorations were somewhat dated)
The gentleman that checked us in was very nice. The room had a nice Western look to it. The kitchen was right out of the late seventies early eighties including the appliances. The refrigerator buzzed all night. There was no ice available that we could find. The coffee pot in the lobby was empty. We paid a very very high price despite the sign at the front of the hotel saying a different price... a lower one. The exterior of the Hotel did not have a Western Lodge look at all. You had to go outside to get to your room. There is nothing Lodge like about this place except the bedspread and a couple pieces of furniture. we had hoped at this price we were going to get a feel for Jackson Hole ,Wyoming. We are pretty sure that did not happen. Additionally, several tabletops were very dusty.
Was able to talk to the hotel manager after having to call corporate management to get my phone calls returned. In a nutshell it was summed up to lack of training. I was told sorry that the housekeeper walked in on my wife changing and that they would have meetings to address the situation and it was unfortunate that the room didn't get cleaned after we had called. Unfortunately the manager doesn't understand that his customers would not have stayed at such a hotel had they known their wife was going to be violated. Please spend your money elsewhere both Snow King and the Lexington are excellent hotels with well trained staff and a management that actually cares about their customers that are spending their hard earned money at the establishment.
Update:
Friendly staff, clean rooms, well maintained, spacious. Suite was magnificent. If I ever return to Jackson Hole I will stay here. Great location. Easy to park and to exit
Jackson Hole Lodge is a US Lodging based in Jackson, Wyoming. Jackson Hole Lodge is located at 420 W Broadway, Jackson, WY 83001, USA.
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