I went home, set up my new printer, and went to work on my printing project. Immediately, I knew I had made a mistake. The 6968 had every troublesome aspect as my old printer. It was cumbersome, loud, the paper got stuck, I was constantly having to go over and "check" something on the printer. I hated it and cursed myself for not exchanging it the day before. Then, a phrase popped into my head: BAIT AND SWITCH.
I loaded everything into my car, then as usually happens, I ran back in because I had forgotten stamps. IMAGINE! my surprise, when I went back in, to find an entire endcap of the HP 5549 model I had originally came to buy - ON SALE! I thought about getting the 6968 out of the car and coming back in to get the printer I HAD WANTED IN THE FIRST PLACE. However, I was tired as it was at the end of my errands and I wanted to get started on my printing project, so I decided to give the 6968 a try as it had been so highly recommended by Ian, the General Manager.
A few minutes later, the General Manager, Ian, approached me and I explained that I knew what I wanted, based on my prior research. We were standing in directly in front of where the 5549 printers would be, and I expressed my dismay that they were out of the printers. As I had more "no's" on my list, and very little "yesses" (as is typical for our store, for some reason, they only carry "older" or "soon-to-be-outdated" models), I had no idea what kind of printer to buy.
Total incompetence!! I brought in a 88 page document on a thumb drive to be printed and bound. They saved it on their thumb drive and I double checked that it was saved before I left. When we went in days later to pick it up, we were informed that they couldn't find it. They have the order envelope with the instructions, but no drive! They cannot find the drive, the document on the computer, or the printed document (which probably was never done). I will NEVER give them my business again and make sure other businesses that I know go elsewhere. I would give it ZERO STARS if the review app would let me.
I understand not every associate can give 100 percent with knowledge and understanding but I was able to find my answers when the manager stepped in to give direction. Thank you for the strides in the right direction of customer service.
They couldn"t find what I was looking for but they tried
Ian directed me over to the HP 6968 model and explained the differences between the model I wanted, the 5549, and the 6968. Convinced, I bought the 6968, extra ink, and the extra warranty (because printers don't last very long anymore - that's why they are so cheap, I was told.)
Had many problems with this store over the years, including 3 trips over the pass for reoccurring incorrect advisement on which cord I needed to purchase for my laptop.
I should have known better, yet I did it anyway....I went to my local Staples (and only office supply store within a 90 mile radius) to buy a new printer. I had been waiting for my old, cumbersome, HP 4620 printer to die, as it had caused me nothing but trouble since I bought it. I had a printing project come up, and after running every diagnostic and troubleshooting test on my HP, I concluded it was dead.
Store internet was down for 8 hours, delaying print submission by a day. Final presentation layout was not arranged as instructed.
So, I did what I ALWAYS do before I buy products - consult with Consumer Reports. I matched the ratings on printers from Consumer Reports, with the features I wanted most, and compared them to the "pick up in 1 hour" printers I found on my local Staples store. Armed with my information, I went down to buy an HP 5549. Typically, I did not find any on the shelf. One Staples associate came up to me and when I explained that I had looked on Consumer Reports and knew what I wanted....he looked lost. I tried explaining but it was clear that he would be unable to help me, so I continued looking on my own.
On the most recent visit they double and triple checked my purchases to make sure I had what I need and were prepared to order it for me if needed.
Staples is a US Electronics Store based in Jackson, Wyoming. Staples is located at 520 W Broadway, Jackson, WY 83001, USA.
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