Three employees standing at the front cash register looked up at my wife and I when we walked in and continued talking and didn’t offer any assistance. My wife and I could not find what we were looking for (near the three employees), so I just ordered it online. Still wonder why Amazon is putting local businesses out of business?
Bottom line, this is a great retail shop for quick purchases or rentals. Anything else like repairs or mounts, go somewhere else in the Village or in town. Hoback used to be the premier shop in JH, but they purged a lot of their knowledgeable staff a few years ago and its evident.
Be careful when going for anything technical such as a boot fit or binding mount. Last two times I was in they mounted my skis incorrectly. How is mounting to factory recommended confusing?!?! Last boot fit I had they were angry I didn't purchase the boots there, although I was paying for the service. The "boot fitter" started off by telling me how cheap and crappy my boots were, but got all put out when I pointed out the exact same boot on their display shelf. I should've left right there but was on a time restriction. I've had several boot fits over the years and I could tell he was rushing through it and I even had to tell him a few steps that needed to be done. Ended up being the worst boot fit I've ever had.
The service here is amazing, the staff went above and beyond to assist us with an issue that we weren't able to fix on our own. Great clothing and ski gear, if you are in Jackson and in need of new gear this is a great spot.
I was on a cycling tour last summer and needed a place to pick up something that I ordered online. They let me ship the item to them. I offered them some money for letting me do this but they didn't take it.
Great shop, if they don't have it you don't need it. Great staff. Not pushy know it alls, down to earth. Great experience. Highly recommended. As the other posts state as overpriced. Not true pricing is on par with normal retail. Things are expensive in this sport.
Great shop if you purchase off the rack and they carry great brands. They carry Flylow among others.
The current staff isn't very knowledgeable and they're only interested in servicing who they believe is the next high roller.
Hoback Sports is a US Bicycle Store based in Jackson, Wyoming. Hoback Sports is located at 520 W Broadway, Jackson, WY 83001, USA.
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